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FREQUENTLY ASKED QUESTIONS
Yes, the product you receive will match the images shown on our website.
We make every effort to display our products as accurately as possible. However, slight variations in color or appearance may occur due to lighting, screen settings, or packaging updates. If you have any concerns about the product you received, please contact our support team and we will be happy to assist you.
You can view your sales receipt in your account dashboard.
Simply log in to your account, go to Orders or Purchase History, and select the order you want to check. There you will be able to view or download your sales receipt. If you placed your order as a guest or cannot find your receipt, please contact our support team and we will be happy to assist you.
If you receive a damaged, defective, or incorrect product, please contact our support team within 10 days of delivery with the following information:
Your order number
A brief description of the issue
Clear photos of the product and packaging
Once we review your request, we will work quickly to arrange a replacement or another appropriate resolution.
Because our supplements are health and personal-use products, we are generally unable to accept returns for items that have been opened, used, or consumed. This policy helps us maintain the highest standards of product safety and quality for all customers.
If you have any concerns about your order, our support team will always do their best to assist you and ensure you have a positive experience with Tibbora.
Yes. At Tibbora, we regularly review product availability and work to restock popular items whenever possible.
If a product is currently marked out of stock, it usually means it is temporarily unavailable while inventory is being updated or production is being scheduled. Our team actively monitors demand and makes every effort to bring those products back as soon as they become available.
We recommend checking the product page again soon, as availability can change periodically. In many cases, popular items return once they are ready to be fulfilled again.
If you have questions about a specific product, our support team will be happy to assist you.
Orders from Tibbora can be shipped to most locations within the United States, and in many cases to select international destinations as well.
During checkout, you will be able to enter your shipping address and view the available delivery options for your location. If shipping is available to your region, the system will display the appropriate methods and estimated delivery times.
Please note that shipping availability may vary depending on local regulations, carrier limitations, or product-specific restrictions. If you have questions about shipping to a particular country or region, our support team will be happy to assist you.
